I feel bad for the people who work there. I hope they have ear protection
It's forever 21, cute clothes, decent prices, nice music playing. On the other hand, when I entered the store, I was cut with eyes sharp as a shining sword. I felt so uncomfortable that I wanted to jump out of my skin like a snake. I kept on looking up and noticing mean, judgmental looks. My boyfriend even pushed me to get out of the store because he too felt irked to his core. Based off the comments I have read, I am not surprised, but I am saddened. Bless the heart of the woman wanting plus sized clothing and getting shamed.
If I could give this LOCATION/STORE (not the brand itself) ZERO stars I would! Customer service was absolutely DISCRIMINATORY. I walked into the place of business in hopes of purchasing plus size clothing as the brand itself carries. While looking around I started to notice most clothing only went up to a size Large; some clothing items went into an X-Large but NO higher. Thinking that maybe they had a plus size section in the store my mother and I approach a sales associate (longer blonde hair, older.) to ask about sizing/plus size section. INSTANTLY she was cold and irritated. Mind you, we were nothing but polite - in hopes of buying a few items. My mother proceeded to ask her said question. She coldly told us that the store doesn't carry plus sized clothing because there were "too many complications". So, you're telling us that you can order a WHOLE STORE FULL of regular sized clothing just fine but can't seem to order plus sized? We took our business and money elsewhere! Definitely unimpressed by the lack of stock/sizes and customer service. DON'T SHOP HERE.
She only ever shops in the clearence section, which is much much larger than the average forever 21. She likes the fact that she can go there, find an item that she likes, and return a month later to buy it for an even lower price as they periodically mark down their clearence items.
Do not shop here if there is any chance you'll want to return your purchase. They will not give refunds for any reason. My daughter paid $30 for an item yesterday that she brought home to show me. It was completely inappropriate so I went to the store today to return it. I was told that they don't do refunds, only store credit or an exchange. Then they told me that they were out of the store credit cards so they could only do an exchange. I was outraged. I have never encountered a store in a mall that would not issue a refund the day after a purchase. I will never allow my daughter to shop here again.
Pretty disorganized so I always have a hard time finding things I'm looking for, but when you do find those items they're usually a good price!
This is my wife's favorite store in the whole world. Personally, I hate it, the music is far, far, far too loud. I can't stay in there more than about 5 minutes before fleeing in pain. My wife says that drives off a lot of customers with less noise tolerance than her, so she can find rare, discontinued, forever 21 clothing that's super cute and super cheap quite easily.
Forever 21 is a US Clothing Store based in Coralville, Iowa. Forever 21 is located at 1451 Coral Ridge Ave, Coralville, IA 52241, USA.
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