The staff is unbelievably rude and stuck up. They had at least 5 workers standing around that all made eye contact with me but never asked me if I needed any help. One woman did help me for a second, but walked away quickly. When I asked someone else, they directed me back to her (I was asking about face masks) and she (with a rude, annoyed sigh) showed me all the masks in the store, not telling me about them just how much they cost. Fine whatever. Then, I asked someone else about makeup and got a half assed makeover from some monotone chick. I guess all the memes are true, this store is a joke.
I have to agree with the other poor reviews. I asked for help choosing the correct color of stick foundation I was interested in trying. The clerk proceeded to ask questions about my skin care routine , used the iq gun to "match" me (which doesn't work very well on me, that's why I didn't ask for that) told me none of the colors matched me and tried to show me concealers instead. When I said I wasn't looking for a concealer she said it was the same consistency as the stick, when I said I liked the coverage of the stick better she countered that the concealer had better coverage. Finally I just said I didn't need any products anyway and left. Next time I'll just trust my own judgement and return it if I make a mistake. That would be less annoying.
thank you for helping me with my foundation troubles, John! I was always wearing a foundation that was totally off from my skinone for YEARS, was looking like a complete mess, and had had enough. now i feel very confident knowing that i don't look like trump's mother or a citrus fruit going out in public! you were very professional and listened to all my concerns, even my skincare woes (which you gave me some samples of stuff that you liked and worked for you, thanks for that!) and you felt very genuine and i felt like i was cared for and listened to. i have never had an experience in a makeup store like this one! all the staff in general we're very easy to talk to and i felt very welcomed. it was so great, once i got home i threw out ALL foundations i have ever bought in the past. this foundation will be in my arsenal for a VERY long time! i will definitely steer clear from drugstore foundations from now on and i now know what to look for when it comes to picking foundations in the future! thank you so much, John and staff!
Ayana was great today and really helped me choose a new foundation, eyeshadow palette, and addressed some skin concerns. That girl deserves a raise for going above and beyond for me today!
Awful selection of makeup and the store racially profiles and will follow you around NO. MATTER. WHAT. 3 different people came up to me, sorry for my offensive skin color but I am just swatching, not stealing. This place is the absolute worse.
Sephora is a US Health facility based in Coralville, Iowa. Sephora is located at 1451 Coral Ridge Ave #320, Coralville, IA 52241, USA.
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