Always a good experience here. They aren't big on "service with a smile", but they are efficient, polite, and have always been helpful with questions.
-getting them shipped to our new apartment
Come to find out, that did NOT include the delivery fee for them to bring them to our new apartment. They said it will be another $229, plus tax (and they said our previous quote did not include tax, so they added another $30 today). So we are paying about $280 more than we were quoted OVER AND OVER. And they conveniently mentioned this just AFTER they placed the giant UBoxes in our parking lot (not before that point, or over the phone, or in an email, or online, for the past MONTH).
I spent over an hour, talking to over 10 employees in 2 cities, just to confirm that our boxes were coming to our new apartment. Finally found out they were NOT, and it also took that long for anyone to tell me where our boxes even were. In 2017, I expect almost any employee to be able to look up basic information like that.
Also, in order to get your contact, you have to find the right page on their website, fill out a form, pay them 10 more dollars, wait two days, and they still DON'T even guarantee that they will be able to FIND your contact. A woman on the phone said she'd email me our contact, but all she sent me was a dollar amount. Not what that dollar amount included, or the terms of the UBox rental.
-getting them shipped to our first apartment
Not just for renting - great for RV folks! We just bought a new travel trailer and towing vehicle. As total novices we needed lots of help and advice. These folks hooked us up with everything we needed and for a fraction of the cost that the RV dealer would have charged. If you have a new trailer and need some exceptionally knowledgeable advice ask for Blake at Coralville Uhaul. Other staff are also very helpful and great to deal with. Be patient because they are very busy, especially at beginning and end of UI semesters. Towing safety is worth the time it takes to both install the right equipment and have it explained. Blake took extra time to fully explain what we needed to know about how to properly use our new equipment.
I asked at least three separate times, and so did my husband. They repeatedly told us that was the ABSOLUTE TOTAL.
Located right next to a college town, availability gets VERY tight (especially for trucks) around the end of July: just make sure you plan ahead!!
We asked over and over, time after time, whether the price they quoted us a month ago was the ABSOLUTE TOTAL.
I've rented a trailer from this location a few times over the years, and have never been disappointed with the service. Was assisted this year by the location's General Manager, and couldn't have been happier with the experience. After hours drop off was super convenient and went without a hitch (pun intended).
We asked if that was the total cost of:
-plus any other taxes or fees.
-getting the UBoxes
I visited this U-Haul branch several times during my out-of-state move. Each time I was greeted by very helpful people, including one employee who loaded my car for me! Thanks U-Haul!
-getting them stored for a few days
U Haul Of Coralville is a US Moving Company based in Coralville, Iowa. U Haul Of Coralville is located at 2601 2nd St, Coralville, IA 52241, USA.
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