I will not use this company again. There are many other more customer oriented companies with competitive prices on the internet. After many years of illness and many purchases of prescriptions, supplements, and special diet foods, my dog died. Except for the prescriptions each and every other company took back unopened, unused, un-expired products, but not VetRxDirect. Their excuse was the 30-day return policy, but every other company waived their return policies because the dog had died. You can use them, but I won't; they have no compassion.
We love VetRxDirect! The are much less expensive than the vet and ship faster than many of their online competitors. Their knowledgeable and helpful staff is always very friendly. They carry an extensive list of medications and supplements. They also compound at reasonable prices , which is had to find. I would give them 5 stars, but there are times they are out of stock of a few items. Not all the time, but frequently enough to be a nuisance.
They sat on my vet's prescription approval for FOUR DAYS (two days, if you take out the weekend). I ordered with plenty of time to get the meds within 5-8 days, but after they sat on it, that wasn't the case. They tried to nickel and dime me into paying for expedited shipping for their mistake, only to find out that the package had already been picked up. If my dog dies in the days without his meds, they'll 100% be getting bits of his ashes. They'll be addressed to Kristen, the rep on chat that was absolutely useless and could only refer to her script in how to respond to me.
This is one of the best companies I’ve ever done business with, period. Not sure where the neg reviews are coming from, because I’ve been using them for years for multiple pets. They make hard-to-find medicines available, and expensive medicines much more affordable. Their customer service has always been proactive, and they seem to genuinely care about animals and what they do.
Online Pharmacies are all cheaper than the vet's office but have to compare Rx price pharmacy to pharmacy. For example VetRxDirect was cheaper for Reglan but not cheaper for yearly supply of Interceptor Plus and Simparica. Switched from Allivet because VetRxDirect is superior in service, shipping and customer service. Never had a problem with VetRxDirect compared to many issues with Allivet
Vetrxdirect is a US Pharmacy based in Coralville, Iowa. Vetrxdirect is located at 1150 5th St #146, Coralville, IA 52241, USA.
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